At Seacon Logistics, we are very happy with our clients, which is why we're keen to share stories of great collaborations. We spoke to: Margit Bloks, Director of Operations at Nelipak® Healthcare Packaging (Venray location), Thijs Joosten, Supply Chain Manager at Nelipak® Healthcare Packaging and Gerard Peeters, Managing Partner at Salvum Supply Chain Consultancy.
Nelipak® Healthcare Packaging is a leading manufacturer of custom-designed thermoformed packaging for the medical and pharmaceutical industries. The company was founded by Loek Nelissen in Venray in 1953. Following a number of acquisitions, Nelipak has grown to ten production facilities with more than 1,400 employees worldwide. It has bases in North America (Cranston, Whitehall and Phoenix), Latin America (Costa Rica and Puerto Rico) and Europe (the Netherlands, Ireland and the United Kingdom).
Salvum Supply Chain Consultancy is a full-service consultancy for e-business companies that want to make sustainable cost savings on packaging and logistics. Salvum does this based on analyses and improvement plans, in which they are independently involved from start to finish.
“The good preparation and care provided by Seacon's Brexit department meant that we hardly noticed the impact of Brexit. We didn't incur any additional costs and there were no nasty surprises. Seacon has really specialised in this area. We've been able to help and strengthen each other to arrive at a win-win situation."Margit Bloks Director of Operations
"The collaboration between Nelipak and Salvum began in late 2017. Thijs's predecessor contacted us to see how we could help them with purchasing packaging and transport," Gerard says. "This was mainly due to the large number of quality issues and the sub-standard way these were handled by the logistics service provider Nelipak was working with at the time. Nelipak had insufficient knowledge of the market and use of resources at that time, so Salvum was asked to conduct the tender process from advice through to implementation. Seacon Logistics was the eventual winner of this tender. The type and quality of the service Seacon provided was a better fit with what Nelipak was looking for, both for now and for the future. For this reason, since summer 2019 they have been Nelipak's committed partner. Jan van Heukelom, our contact person at Seacon Logistics, has been involved in the process from day one. All three parties have put a great deal of time and energy into transferring both the logistics operation and the warehousing part to Seacon. All agreements are set out in a service-level agreement, so that everything is properly secured both for now and for the future."
"We work with medical products, so they need to be handled with the greatest of care," Margit adds. "Our packaging goes to a range of places including operating theatres, so it must remain sterile and undamaged. Pallets, for example, can't just be stacked on top of each other, and transhipment also needs to be done meticulously. At the time, quality assurance was the main reason for choosing Seacon; they do it better than anyone. They know which partner to use to ensure the best possible service for Nelipak. They also carry out proactive monitoring of our supply chain, identifying and then resolving any bottlenecks and ensuring that quality remains constant. If something happens, they take responsibility and work quickly to sort it out. Since Seacon has been responsible for our logistics and warehousing, we've seen an upward trend and they have truly become a partner for us."
"From the central warehouse in Venlo, Seacon supplies Nelipak customers in more than 30 countries. From the Venray location, an average of five shipments a day are transferred to the warehouse and stored. Orders are processed and packaged based on demand, then loaded onto trucks, and there are twelve to 15 shipments a day leaving for destinations across Europe. Other services are used occasionally, for example when there's a shipment that needs to be delivered to its destination quickly. We also make use of the customs clearance solutions Seacon offers; they take care of that completely. That was particularly handy with regard to Brexit. The good preparation and care provided by Seacon's Brexit department meant that we hardly noticed the impact of Brexit. We didn't incur any additional costs and there were no nasty surprises. Seacon has really specialised in this area. We've been able to help and strengthen each other to arrive at a win-win situation."
"To keep everyone on point, we hold fortnightly operational meetings to discuss action points, KPIs, and any complaints there might be," Thijs says. "It gives a good picture of how we're all doing. Once a month we hold a strategy meeting with Seacon, Salvum and the management team. We look further ahead and come up with points for improvement, so that we can work together better, smarter, and as cost-effectively as possible. We also hold quarterly business reviews with the warehouse's operational staff, giving us more synergy for working smarter and more efficiently. Seacon's way of communicating is always very open and transparent. We really like that. Our collaboration is a good example of how three separate parties can achieve a process that runs really smoothly."